Customer Operations Specialist, Tech

London, England, United Kingdom · Operations

Description

We’re building a self-sovereign financial platform with a suite of products and services powered by decentralisation that give you 100% control of your assets. Store them securely in our wallet, spend them with our payment card. We never touch or hold them ourselves. It’s simple, elegant and secure, and amongst the first practical authentic use-cases on the Ethereum blockchain.


Based in the heart of the vibrant Shoreditch tech community, we’re a high-performance team of around 25 people; we have freedom and responsibility, a culture that encourages original thinking offers ownership, and embraces knowledge sharing… and we have big plans to grow!

Requirements

We’re looking for a vibrant Customer Operations Specialist to help define and build our support function from the ground up, with our customer needs at the heart and centre.


This is a high visibility role within TokenCard, where you’ll work closely with every other department from Engineering and Product, to Marketing, Compliance and Operations.


At TokenCard, customer operations is a value-add function of our organisation and a central tenet of a great overall User Experience (UX). Your communication skills will be one of your defining qualities, and you’ll have a knack for getting the best out of the people you work with.


Key responsibilities


Ideal candidate

Benefits

Our team members are rewarded well, not only with a competitive salary, but also with:

A little bit about our recruitment process:

Following an initial intro call, we have a 3/4 step process which includes a technical challenge. In order to make the most of your time and ours, we ideally like to hold onsite interview sessions on the same day. We’re moving fast, so we aim for the whole process time to be between 1-2 weeks.


If all this sounds exciting...

Start a conversation by hitting apply and sending us some information about your achievements, ambitions and why you're interested in joining TokenCard- we look forward to hearing about you!


Unfortunately, we're not currently in a position to offer visa sponsorship.

We welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Check out some more about us on our blog here: https://medium.com/@TokenCard

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