Customer Service Manager - Build a superb CS team!

London, United Kingdom · Operations


Creating the world’s first self-sovereign bank!

What your day-to-day will involve:

We’re looking for a Customer Service Manager to help define and build our support function from the ground up, with our customer needs put heart and centre. You’ll play a crucial role in ensuring the successful beta launch of the product later this year. You’ll have the opportunity to work autonomously, defining and designing customer support processes, building out a team from scratch, and crafting the culture of customer support for the company.

This is a high visibility role within TokenCard, where you’ll work closely with every other department from Engineering and Product, to Marketing, Compliance and Operations. Your communication skills will be one of your defining qualities, and you’ll have a knack for getting the best out of the people you work with. You will report to our COO.

You’re someone who likes to roll up their sleeves and get things done, by putting a lightweight process together quickly and then working towards automating it. As the first in the team, you’ll make sure you stay close to the agent role and our customers by answering some support tickets yourself.

What We believe:

At TokenCard we believe in a new era for financial services. One with no need for centralised control by institutions and middlemen, where people have complete independence, choice and control of their assets. One which takes the user-focused design of the challenger banks and couples it with user-focused technology only possible through the power of the blockchain, where transparency and decentralisation regulate our actions unlike ever before.

What We’re starting with:

We’re building a self-sovereign financial platform with a suite of products and services powered by decentralisation that give you 100% control of your assets. We will never touch or hold them ourselves. It’s simple, elegant and secure, and amongst the first practical authentic use-cases on the Ethereum blockchain.

Check out some more about us on our blog here:

Check out our community conversations, including our ever-evolving roadmap here:


Role Responsibilities

Key responsibilities include:

Other responsibilities include:

Our ideal Candidate will have:

Bonus Points for:


More About Us:

Mel Gelderman, CEO and co-founder of TokenCard has always been passionate about transformative technology. Building an algae-biofuel business (Algae-Planet) early on, he would later leave university to pursue his blockchain vision in South-East Asia. He first encountered Ethereum in 2014 and has been raving about it ever since, obsessed with its potential to create a tokenised world. This first led to him to join a Taiwanese blockchain company (Digital Treasury Corporation) as a consultant, focused on integrating smart contracts into geothermal power stations.

After meeting Vitalik in Taiwan, Mel and David Hoggard decided to pursue their own vision and co-founded TokenCard. They launched to the world shortly after Devcon 2 in Shanghai. In early 2017 they raised $17m in one of the first decentralised crowd sales.

Our COO is Ed Asseily, who holds an enviable track record in fast growth Fintech startups and large institutions. He holds an MBA from INSEAD, an MSc from LSE and his proudest moment was passing a machine learning course with flying colours. With a wealth of experience and know-how, Ed has successfully invested in and overseen rapid growth for a number of startups. He is also a mentor at Techstars.

Based in the heart of the vibrant Shoreditch tech community, we’ve recently joined the FCA’s Sandbox (Cohort 4), we’re a high performance team of c.20; we have freedom & responsibility, a culture that encourages original thinking, offers ownership and embraces knowledge sharing… and we have big plans to grow!!

We’re committed to building a product that people want, and we can’t do it without having the best team!

How we aim to look after you and the benefits of working with us:

Introduce yourself!

Start a conversation by sending us information about your achievements, ambitions and why TokenCard is of interest.

TokenCard is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. In accordance with compliance and regulation, all offers are conditional on references, verification of the right to work in the UK, and successful background screening checks. Further details of this policy/procedure will be sent to you along with your conditional offer.

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